 |
|||||||
|
Public Seminars |
||||||||||||
|
Call Centre Consultants, in conjunction with ICMI of Annapolis, USA, present
a number of seminars on Call Centre Management. The seminar topics range
from essential skills and knowledge for call centre managers to understanding
and applying call centre technologies and are designed to give attendees
both a breadth and depth of knowledge. These seminars place great emphasis
on individual attention and interactive learning. Case studies, small
group exercises and role-plays are combined with lecture and discussion
sessions. All seminar instructors are ICMI Certified Associates and they
encourage a casual atmosphere within the classroom leading to interaction,
open discussion, diversity in points of view and friendly debate. The
aim of these seminars is to provide a rewarding, enjoyable learning experience.
The Essential Skills and Knowledge for Effective Incoming Call Centre ManagementOur popular flagship seminar will give you the skills and knowledge you need to manage or support an incoming call centre. Effective Leadership and Strategy for Senior Call Centre ManagersOur course for senior call centre managers is an executive level course that outlines an effective strategic development process. Monitoring and Coaching for Improved Call Centre PerformanceYour contact centre agent is the critical link between your customers
and your products and services. Today, more than ever, the principles
and tools presented in this seminar are absolutely essential to every
call centre manager and supervisor. Improving the Effectiveness of Speech and IVRThe workshop provides an immersion in touch-tone and speech recognition
IVR design principles with an emphasis on practical dialogue design. |
 |
||||||||||
|