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Call Centre Consultants has built strategic relationships with other Independent Specialist Organisations in order to provide a total quality solution to your Call and Contact Centre requirements. We work in close strategic partnership with ICMI (Incoming Calls Management Institute) in providing educational public and in-house seminars.
We work in close partnership with Improvement Solutions, specialists in working with Call Centres and Contact Centres to improve operational performance through the development and enhancement of the very best people practices.
Call Centre Consultants are also a member of the ICMI Global Partners. The ICMI Global Partners is a group of organisations working together to foster the development of a new breed of call centre management professionals–individuals with the vision, expertise, and commitment necessary to enable their respective organisations to thrive in an era of global competition and changing customer expectations. By providing seminars and publications on a global scale, creating a shared knowledge base, leveraging international and local expertise, tapping into diverse talents, and developing new delivery alternatives, the ICMI Global Partnership seeks to advance the call centre profession worldwide.
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