Call Centre Consultants provides specialist advice and independent consultancy
in the: -
- Development
- Implementation
- Management
- Operation
- Planning
- Staffing
- Training
- Recruitment
of Call Centres, to both end-users and suppliers, either directly or
in partnership with other independent consultants. As an independent
consultancy Call Centre Consultants can provide you with a totally unbiased
view and provide you with a solution to suit your company's specific
needs.
Whatever the stage of development of your call centre you will need
to provide your customers with the level of service and support they
demand, this needs to be achieved whilst: -
- Continuing to meet the business needs of your company
- Retaining well trained and motivated staff
- Keeping your costs under control
There are many questions you need to ask, here are just some of them
that you need answers to: -
- What level of service should we offer and what will it cost?
- How many staff do I need to meet this standard of service?
- Can I recruit the staff I need in this area?
- How I can I train the staff adequately?
- Can technology help?
- How will the WWW and e-commerce affect my call centre?
- Do my managers understand the standards they are targeted with?
Call Centre Consultants can help you with these and many other challenges
that you and your call centre will face every day.
Besides providing bespoke consultancy on all aspects of call centre
management, development and implementation, Call Centre Consultants
offer a variety of consultancy packages: -
- Call Centre Health Check
- Call Centre E-Commerce Review
- Call Centre Quality Assessment
- Call Centre Customer Contact Strategy
- Call Centre Planning & Forecasting Review
- Call Centre HR Review
For more information on any of these contact: -
Alan Vaughan
These are some of the companies that have used Call Centre Consultants
to help them: -
| A.T. Mays |
Aqualisa |
Automobile Association. |
Barclaycard |
British Telecom |
Capital One |
Caravan Club |
Digital |
Emirates |
Folgate Ins. |
GE Capital |
GUS Home Shopping |
Immigration and
Nationality Enquiry
Bureau |
Kirklees Metropolitan
Council |
Kuwait Airways |
Littlewoods Home
Shopping |
MANWEB |
MashreqBank |
Mercury |
Nethold |
Orange |
Proximus |
Rank Organisation |
RCI |
Rogers Telecom |
Royal Sun Alliance |
Sabena World Airlines |
Saudi Arabian Airlines |
Scottish Amicable |
Searscard |
Southern Telephones |
The Decisions Group |
Thomson Holidays |
Unison |
Vertex Data Science |
Xerox |
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