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Client Comments |
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Here are a few comments from the people Call Centre Consultants have worked with: -“Thanks for what has proved to be a very successful implementation project… Clearly you have been an important catalyst in this and I am very grateful for the work which you carried out on our behalf” "Alan's knowledge in developing and running call centres is only matched by his enthusiasm for the subject." "I can't tell you how delighted I was to receive your report this morning. It's certainly interesting reading - just when I thought was running out of things to do....!" "I'm not in the habit of giving top marks for these events but this has to be the exception to rule, a special thank you to Alan for inviting me." "Your 'Management' and 'Operations' observations are very interesting and I plan to follow up these areas with you in the near future." "This seminar (Essential Skills...) was absolutely superb, I was impressed with the content and learnt so much in a short space of time" "Alan Vaughan has a long, rich history with the call centre industry. As a manager and now a respected consultant, he has been involved in virtually every aspect of conceptualising, designing, implementing and managing call centres. He has also has an exciting vision of where this industry is going, and has played a significant role in elevating the status and recognition of call centre professionals in the eyes of the business community" |
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